Industry
Collection Services for Banks
Rudraksha supports bank collection teams with field and telecalling capacity across assigned credit card and personal loan portfolios.
We currently work on credit card and personal loan portfolios including ICICI, IDFC, YES Bank and Kotak Bank allocations covering bucket and write-off stages.
Bucket and write-off coverage
Allocations across early bucket, late bucket and written-off stages are handled with contact strategies suited to each stage.
Process alignment
Calling scripts, visit protocols and reporting formats are aligned to the bank's existing collection process and code of conduct.
Audit-ready records
Case-level feedback, visit logs and collection records are maintained so allocations can be reviewed at any point.
Services
Service lines commonly deployed
Credit Card Collection & Recovery
Telecalling and field collection combined for systematic follow-up across assigned credit card portfolios.
Read morePersonal Loan Collection & Recovery
Account-level follow-up across assigned personal loan portfolios, with supervisor oversight and reporting.
Read moreWrite-Off Recovery Services
Dedicated recovery operations for eligible written-off credit card and personal loan portfolios.
Read moreAlso For
Other institution types
Collection Services for NBFCs
NBFC portfolios often carry dispersed customer bases and varied ticket sizes, requiring flexible field deployment.
Read moreCollection Services for Financial Institutions
Financial institutions engaging external collection partners need consistency, documentation and predictable reporting.
Read moreDiscuss Your Collection Requirements
Share your portfolio requirements and our team will respond with a suitable operating and coverage plan.