Service
Credit Card Collection & Recovery
We provide structured credit card collection and recovery services for assigned portfolios, combining telecalling and field collection capabilities to support systematic account follow-up.
Our operations can support different stages of delinquency and eligible written-off accounts through regular customer contact, field visits, payment follow-up and case-level reporting.
Bucket-wise allocation
Accounts are organised by bucket and ageing so that calling intensity, field visits and supervisor review are matched to the stage of delinquency in the assigned portfolio.
Dual-channel follow-up
Telecallers establish contact and capture payment commitments; field officers are deployed for non-contactable, high-value or promise-broken accounts within our coverage areas.
Evidence-backed reporting
Every visit and call is logged with disposition codes, feedback and, where applicable, location-based updates that flow into the daily MIS shared with the client.
Key Capabilities
- Credit card collection
- Credit card recovery
- Field collection
- Telecalling collection
- Overdue account follow-up
- Write-off recovery
- Daily case status updates
- Collection MIS reporting
Related Services
Other collection service lines
Personal Loan Collection & Recovery
Account-level follow-up across assigned personal loan portfolios, with supervisor oversight and reporting.
Read moreWrite-Off Recovery Services
Dedicated recovery operations for eligible written-off credit card and personal loan portfolios.
Read moreField Collection & Recovery Services
Planned on-ground visits by trained field personnel, with supervisor monitoring and daily field reports.
Read moreDiscuss Credit Card Collection Requirements
Share your portfolio requirements and our team will respond with a suitable operating and coverage plan.