Field officers
Trained personnel conducting planned customer visits with identification and defined conduct protocols.
About Us
An Ahmedabad-based collection partner for lenders
Rudraksha Debt Solutions was established on 10 April 2023 to provide banks, NBFCs and financial institutions with disciplined field and telecalling collection operations backed by transparent reporting.
Who We Are
Operations built on structure, not improvisation
We operate as an extension of our clients' in-house collection teams. Allocations are received, segmented and worked through a defined cycle of calling, field visits, supervisor review and reporting.
Our head office at Ashram Road, Ahmedabad houses the telecalling floor, supervisory team and operations desk. Field coverage extends across Gujarat's major cities, the Saurashtra region and into Rajasthan through Jaipur.
The business is led by Shakti Mudaliar, who remains directly involved in client engagement, allocation planning and monthly performance review.
Company snapshot
- Established
- 10 April 2023
- Head office
- Ahmedabad, Gujarat
- Registered address
- 601, Sakar – 4, 6th Floor, Near Sanyas Ashram, Opp M J Library, Ashram Road, Ellisbridge, Ahmedabad, Gujarat – 380006
- Coverage
- Gujarat & Rajasthan
- Working hours
- Monday – Saturday, 10:00 AM – 6:00 PM IST
Our People
Field officers, telecallers and supervisors
Operations & supervision
Supervisors plan beats, monitor daily activity and validate collection entries before reporting.
Process & compliance
Regular internal briefings on fair practices, customer communication and data handling.
How We Work
Six stages, every engagement
01
Portfolio Allocation
Understanding the assigned portfolio and collection requirements.
02
Account Segmentation
Organising accounts based on portfolio and operational requirements.
03
Customer Contact
Using telecalling and field operations for systematic follow-up.
04
Field Activity
Conducting assigned field visits with supervisor oversight and reporting.
05
Status Monitoring
Maintaining case-level updates and collection activity records.
06
MIS Reporting
Providing structured reports and portfolio-level visibility.
Our Strengths
What clients rely on
- Trained Collection Personnel, Dedicated field officers, telecallers and supervisors supporting assigned portfolios.
- Field & Telecalling Operations, Multi-channel collection capabilities designed around portfolio requirements.
- Case-Level Monitoring, Regular account-level updates to improve operational visibility.
- Structured Reporting, Daily collection reports, field updates and MIS reporting.
- Regional Coverage, Operational capabilities across key locations in Gujarat and Rajasthan.
- Performance-Oriented Operations, A disciplined approach focused on consistent follow-up and collection performance.
Looking for a collection partner in Gujarat or Rajasthan?
Tell us about your portfolio, allocation volume and coverage locations. We will revert with a suitable operating plan.